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[ All answers ]

Everything you need to know.

Tracking

01How do I track my parcel?

Enter the tracking number from your confirmation (it starts with SWP-) on our Track Parcel page. You'll see the latest status, location, and estimated delivery.

02My tracking number isn't working.

Check that you typed the full number, including SWP-, with no extra spaces. A brand-new shipment can take a little while to appear. If it still doesn't show up, contact us with the number and your booking details.

03My tracking hasn't updated in a while.

Status updates happen when your parcel is scanned, so there can be quiet periods between scans, especially on long-distance and international routes. If you're worried, contact us with your tracking number and we'll check for you.

Shipping & rates

04How is my price calculated?

Your price is based on parcel size, weight, distance, and service speed. You see the full total before you book, with no hidden charges.

05How do I get a quote?

Use the booking card on our home page, or contact us and choose "Shipping quote". Tell us the pickup location, destination, parcel size, and weight.

06Which service should I choose?

Ground is our everyday nationwide option, Express is for time-sensitive parcels, and International covers shipments outside the US. See all options on our Services page, or ask us to recommend one.

International & customs

07Which countries do you ship to?

We ship from the US to destinations worldwide. Choose the destination country when you book to see the services available. A few destinations and items have restrictions, so contact us if you're unsure.

08Do I need customs paperwork?

Yes, international shipments need customs paperwork, and we help you prepare it. Describe the contents and their value accurately, since missing or wrong details are the most common cause of delays at the border.

09Who pays import duties and taxes?

Duties and taxes are set by the destination country and depend on what you're sending and its value. contact us before you ship and we'll explain what to expect for your destination.

Pickups & delivery

10How do I schedule a pickup?

Book your shipment on our home page or contact us. We collect from your home, office, or store.

11What if I'm not home when my parcel arrives?

Our team will try to reach you using the contact details on your booking. You can also add delivery instructions, or contact us to arrange another time.

12Can I change the delivery address?

Contact us as soon as possible with your tracking number and the new address. We'll do our best to update it if the parcel hasn't been delivered yet.

Packing your parcel

13How should I pack my parcel?

Use a sturdy box with room for padding, fill empty space so nothing moves, seal every seam with strong packing tape, and remove or cover any old labels.

14How do I measure and weigh my parcel?

Measure length, width, and height in inches at the longest points, and weigh the packed parcel in pounds. Round up to the next whole number for the most accurate quote.

15What items can't I ship?

Hazardous materials, illegal goods, and items restricted by US or destination-country law can't be shipped. If you're unsure about something, contact us before booking.

Problems & claims

16My parcel arrived damaged.

Keep the box and all packaging, take clear photos of the damage and the contents, and contact us as soon as possible with your tracking number.

17My parcel is late or seems lost.

First check the latest status on our Track Parcel page. If it hasn't moved or has passed its estimated delivery date, contact us with your tracking number and we'll investigate.

18How do I reach customer support?

Email support@swiftparcels.online or use the form on our Contact page. Include your tracking number if your question is about a shipment.

[ The fine print ]

Terms & privacy, simply.

Shipping terms

The basics of shipping with us.

  • Accurate details. You agree to give correct addresses, contents, weight, and value for every shipment.
  • Restricted items. Hazardous, illegal, or legally restricted items can't be shipped.
  • Pricing. The price shown when you book is based on the details you provide. Wrong details may change the final price.
  • International. Customs checks, duties, and taxes are set by the destination country.
  • Issues. Report damage or missing parcels as soon as possible with your tracking number.
Privacy

How we handle your information.

  • What we collect. Names, contact details, and addresses needed to pick up, ship, and deliver your parcels.
  • Why. To process shipments, send tracking updates, and reply to your messages.
  • Sharing. Only with partners involved in delivering your shipment, such as customs authorities for international parcels.
  • No selling. We don't sell your personal information.
  • Your choice. Email support@swiftparcels.online to ask about or remove your information.

These are summaries. Questions about our terms or privacy? Contact us.

Still stuck? Talk to a real person.

Send us your question and our team will reply by email. Include your tracking number if it's about a shipment.

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